We obey the UK Law regarding Returns, Exchanges, and Refunds. Goods can be returned due to unsuitability under the Consumer Contracts Regulations, if purchased on this web site and you have not first viewed them in our Shop. We can facetime with you from our shop and send detail images and movies to help you decide if an item is right for you.
Made to order and custom items are non-returnable as they have been made specifically for you.
If you wish to return an item that was delivered within the last 14 days, then please reach out to us at info@nordicstylelondon.com letting us know the reason for your return and that you will be sending the item back. You will need to get the unused item safely back to our Warehouse in its original packaging. Once the item has arrived and been checked over for any damage a refund will be issued less the outward delivery charge within 14 days. You will be responsible for any return postage costs, and we are unable to refund your original delivery charge.
Returns will only be discussed if you are able to produce a proof of purchase i.e. the original receipt. Without a receipt we cannot do anything to help you. We can only discuss a transaction with the person that made the purchase and not a third party.
If you choose to collect your order you or your representative will be asked to check and sign for your items on collection, we will then no longer be able to accept these items back due to unsuitability.
Goods purchased and viewed in our shops and taken away cannot be returned for a refund due to unsuitability.