In the event that you are not entirely happy with an item you have received from us and wish to return it under the distance trading regulation then please reach out to us within 5 days of the date you received your order at firstname.lastname@example.org letting us know the reason for your return and that you will be sending the item back.
Returns of Small Items
For small items sent out by courier we will ask you to return the unopened and unused items to 68 New Kings Road, Fulham, SW6 4LT. Once the items have arrived and been checked we will refund less the outward delivery charge within 7 working days.
You will be responsible for any return postage costs and we are unable to refund your original delivery charge.
Returns of Large Items
You can return larger items that were delivered on our own van if you are not entirely happy, but to avoid additional costs please send the items away before the driver leaves and you will then only pay the original delivery charge.
If our driver leaves and you still wish to return an item we can arrange for our driver to return to collect the item from you.
There will be a collection fee that you will be liable for and we are unable to refund your original delivery charge.