If there is any doubt as to whether an item will be suitable then as a small family business, we kindly ask you not to buy it at this time. We have a retail shop in Guildford where you can view our products in person. We have operated multiple bricks and mortar retail shops over the last 10 years and returns are not something we are used to so an influx will put unnecessary stress on the business.
If you wish to return an item that was delivered within the last 14 days, then please reach out to us at [email protected] letting us know the reason for your return and that you will be sending the item back. You will need to get the unused item safely back to our Warehouse in its intact original packaging. Once the item has arrived and been checked over for any damage a refund will be issued less the outward delivery charge within 14 days.
You will be responsible for any return postage costs, and we are unable to refund your original delivery charge.
Standard items are subject to a 20% restocking fee. Made to order and custom items are non-returnable as they have been made specifically for you and would have been ordered in person.